Service
We take care of your devices as if they were our own. Contact us to customize a service package to meet your company's needs.
OWN Laser device service
We guarantee the highest quality technical and service support for all our devices. Our team of experienced service engineers is available on weekdays, ensuring the continuity of your equipment's operation.
1. Contact us
2. Remote diagnostics
3. Repair or replacement equipment
4. Implementation
OWN Laser service packages and technical support
| Service package table | |
|---|---|
| Response time | 4h |
| Warranty | 24 months |
| Technical support | 8/5 |
| Service response time table | |
|---|---|
| The device is not working | 1h |
| Limited operation | 4h |
| Minor faults | 8h |
In the case of critical failures, our team takes immediate action to restore the device's functionality in the shortest possible time.
Technical training program
We invest in your team's knowledge. Our training sessions are conducted by experienced engineers with many years of practical experience.
Each training session ends with certification and hands-on workshops on the devices.
Additional benefits:
- The ability to customize the service package
- Flexible inspection and training schedules
- Continuous monitoring of device performance parameters
- Performance reports and analyses
- Consulting for process optimization
Frequently Asked Questions
You can report a malfunction in several ways:
- Service portal: ownlaser.com/report
- Email: serwis@ownlaser.com
Response time depends on the chosen service package:
- STANDARD package: up to 24 hours
- PREMIUM package: up to 8 hours
- ENTERPRISE package: up to 4 hours. In the case of critical failures, response times are even shorter.
The standard manufacturer warranty lasts 24 months from the date of installation. It can be extended up to 36 months under extended packages.
The warranty does not cover:
- Mechanical damage caused by the user
- Consequences of improper handling
- Consumables
- Modifications made by unauthorized service
Yes, after proper training and obtaining certification. OWN Group You can perform basic maintenance tasks. Detailed instructions can be found in the technical documentation.
